Question 1

What does it mean to turn an operation into a system?

Accepted Answer

It means moving the critical process out of spreadsheets, emails and scattered knowledge, and into a layer where states, data, permissions, events and decisions live.

Question 2

When does it make sense to work with SAUCO?

Accepted Answer

When the problem is no longer an isolated task, but an important part of the operation causing errors, dependency on key people, slowness or lack of visibility.

Question 3

What is the difference between automating a process and building an operating platform?

Accepted Answer

Automation solves an action. A platform creates the layer where the process lives, is measured, connects to other systems and can improve over time.

Question 4

Why do you not start directly with AI agents?

Accepted Answer

Because an agent without context accelerates chaos. Process, permissions, data, events and traceability come first. Then autonomy makes sense.

Question 5

What is a Forward Deployed Engineer?

Accepted Answer

An engineer who does not work from clean meeting-room requirements. They enter the real operation, understand the business and build with the people who use the system.

Question 6

How do you measure success?

Accepted Answer

By operational impact: less manual work, fewer errors, faster decisions, traceability, real adoption, time-to-value and payback.

Question 7

What type of processes fit best?

Accepted Answer

Critical processes between systems: back office, logistics, finance, commercial operations, approvals, reporting, document management or flows where the ERP does not reach.